If you consider yourself a highly motivated, detail-oriented individual, and enjoy working in a fun, fast-paced environment, we have an opportunity for you. We are not your "big-box" dealership, we are a growing, hometown location that believes in catering to our customers.
Essential Job Functions:
Provide a great experience to all customers who enter the dealership, answer questions and help them select a vehicle that fits their needs
Ability to effectively communicate with customers, peers, and managers
Keep up-to-date on products, features, and accessories available to successfully train and educate the customer
Work closely with Sales and Finance managers to effectively close deals
Prepare sold vehicles for customer pick-up, ensure that the customer understands the vehicles operation features.
Follow up all post-purchase action items including tag/title work
Other duties as assigned
Qualifications/Skills:
Ability to communicate at a high level, both verbally and in writing
Organizational and computer skills are required for the position
Have a valid state driver's license
A high school diploma or equivalent is required
Job Type: Full-time
Compensation
*Competitive Pay Plan
Tasks and Responsibilities
*Position requires flexibility, including the ability to work nights, weekends, and holidays.
*Make outbound calls daily/able to sit for long periods at a time.
*Execute an inbound and outbound phone script to build rapport and set sales appointments.
*Input/maintain information captured during phone calls into a CRM (customer relationship management) software.
*Keeping track of your daily calls, emails, and appointments.
*Obtaining minimum call metrics and other KPIs ( Key Performance Indicators ).
*Handle and provide rebuttals to customer objections.
*Organize workflow to meet department time-frames.
*Direct sales questions to sales management.
*Communicate and coordinate with internal departments.
*Quantify daily tasks into comprehensive recaps.
*Other duties as assigned.
Education and Experience
*Prior sales experience a plus
*Call Center experience a plus
*Knowledge of basic computer functions & typing
*Knowledge of customer service principles and practices
*Car dealership experience a plus, but not required
Equal Employment Opportunity
We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.